FAQs

Answer:

You can apply online or you can apply in person at your local library...

To apply online| you will need:

  • An email address (with their approval this can be an email address from friends or family)
  • A webcam or a digital camera or an existing digital image
  •  Your old bus to hand if you need a renewal

To apply in person| you will need:

View more information on applying in person|.

Answer:

How to apply

You can apply online| and upload the evidence required.

To apply in person you can go to your local library|. Library staff will take your photo, process your application and mail out your pass. It will take 7-10 working days for the pass to be processed.

If you live in Newcastle Borough you can also apply at The Guildhall in Newcastle, Kidsgrove Customer Service Centre and Chesterton One Stop Shop.

If you live in Lichfield District you can also apply at Lichfield District Council Offices in Frog Lane, Lichfield.

If you live in the Tamworth Borough you can also apply for a pass at Tamworth Borough Council offices in Marmion House, Tamworth.

You will need to have the following proof with you to apply:

  • Proof of your identity
  • Proof of where you live
  • Your current or expired pass if you need a renewal
  • Proof of your disability (one of the items listed below)...
    • BD8 or CVI form
    • an audiology report
    • sensory loss card/certificate or letter
    • award letter from DLA stating you are in receipt of the higher rate mobility component
    • letter from DVLA stating your driving licence has been surrendered or revoked
    • statement of special needs (severe learning disability)
    • award letter for PIP scored at 8 points or more for communicating verbally or moving around

* If you are applying on the walking disability or refused driving licence criteria you will need to be assessed. Assessments are carried out by independent assessors on behalf of Staffordshire County Council in accordance with the Department for Transport’s ‘guidance to local authorities on assessing eligibility of disabled people in England for concessionary bus travel’. Any evidence you supply to the independent assessors will be processed in accordance with the Data Protection Act and is used solely by Staffordshire County Council.

Answer:

You may qualify for a bus pass if you have a disability that would come under one of the following categories:

  • Blind or partially sighted
  • Severely or profoundly deaf
  • Without speech
  • Walking disability*
  • Loss of the use of both arms
  • Learning disability
  • Refused a driving licence*

* If you are applying on the walking disability or refused driving licence criteria you will need to be assessed. Assessments are carried out by independent assessors on behalf of Staffordshire County Council in accordance with the Department for Transport’s ‘guidance to local authorities on assessing eligibility of disabled people in England for concessionary bus travel’. Any evidence you supply to the independent assessors will be processed in accordance with the Data Protection Act and is used solely by Staffordshire County Council.

Answer:

You will be charged £10 to replace lost or damaged cards. Stolen cards will be replaced free of charge if you have reported the theft to the police and been given a crime number. If you wish to pay by card, please contact Staffordshire County Council on 0300 111 8000 or visit any local library to pay by cash.

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Answer:

To see if you qualify for a bus pass, look at the government's State Pension Calculator| which will indicate when you will become entitled to a bus pass.

Alternatively, view the: 
 PDF Document  Qualifying Age - English National Concessionary Travel Scheme| (11Kb).

Answer:

Free travel 24/7 in the Staffordshire County Council area (this does not include the City of Stoke on Trent) is available at any time to anyone with a County Council issued free bus pass when they board a local bus service anywhere in Staffordshire (excluding the City of Stoke on Trent).

The bus pass also allows for free travel in the rest of England between 9:30am and 11pm on Monday to Friday, and all day on Saturdays, Sundays and Bank Holidays.

Answer:
You can travel free before 9:30am on any local bus service journey which starts in the Staffordshire County Council area. When making journeys outside of Staffordshire and for travel into Staffordshire before 9:30am you may have to pay.
Answer:
You should contact Stoke-on-Trent City Council| direct on 01782 234567.
Answer:
Please contact the number on the back of your card for a replacement.
Answer:

If you meet one or more of the following categories you can apply for a companion bus pass to enable a carer to accompany you free of charge on local bus services within the Staffordshire County Council area.

  • Registered or 'severely sight impaired' with Social Services
  • In receipt of the higher rate CARE component of the disability living allowance
  • In receipt of the higher rate CARERS allowance for 'help getting around' (not for help with cooking meals or personal hygiene)
  • Wheel chair bound or other severe disability that prevents the applicant from being able to travel unaided with supporting medical evidence.

You must supply supporting evidence. You will be then issued with a pass with a C+ logo entitling a carer to travel with you.

Answer:

Staffordshire County Council will not be offering travel tokens. This is already an exceptional package, improving on the national standard.

However Staffordshire concessionary bus pass holders will be able to travel free at all times throughout the Staffordshire County Council area. Elderly and disabled people who are unable to travel unassisted can get a 'companion pass' which allows a carer to travel free along with the passenger.

Answer:
Staffordshire County Council has been solely responsible for issuing concessionary passes since 1st April 2011.
Answer:
You can use it up until the expiry date printed on the front of the card. You will then need to apply for a new pass.
Answer:
Although Staffordshire County Council will not be offering this, you will be able to buy a railcard at your local staffed rail station for £28 per year. This will provide 1/3 discount on rail fares. This will not affect your entitlement to a bus pass.
Answer:

The information that you provide will be processed in accordance with the provisions of the Data Protection Act 1998 and relevant legislation. The Council is under a duty to protect the public funds it administers, and may use information held about you for the prevention and detection of fraud and other lawful purposes.

The Council may also use the information for the purpose of performing any of its statutory enforcement duties. It will make any disclosures required by law and may also share this information with other bodies responsible for auditing or administering public funds for these purposes.

The council will pass on names and addresses to Independent Access Ltd for the purpose of obtaining medical evidence of a disability.

Answer:
If you have another question please email us at publictransport@staffordshire.gov.uk|

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