Staffordshire County Council - Website Satisfaction Survey

Give us your views for the chance to win £25 M & S vouchers!

At Staffordshire County Council, we take your views seriously and want your feedback to help us make improvements and do things better. Please take a few minutes to fill in a short survey about your experience on-line today - it will only take a couple of minutes to complete. And anyone who takes the time to tell us what they think will be entered into a draw to win £25 worth of M & S vouchers.

Thanks for your help - your comments will directly inform any changes we make to our website.

In the last 6 months, approximately how often have you visited this website? PLEASE TICK ONE BOX ONLY

Daily

Several times in a month

Monthly

Every few months

Very rarely

First time visitor

How did you get to the county council website today? PLEASE TICK ONE BOX ONLY

Via a link from a district/borough council website

Via a link from another site

Via a search engine (like Google, AOL, etc)

Via a news website

Via a news alert that I received in my inbox

I knew it already

Other

Other (Please specify what)

Other (Please specify)

Once on the site, how did you find the information you needed? PLEASE TICK ALL THAT APPLY

via the search

through navigation at the top

through navigation at the left

From the news story

Using the get involved section

Using the popular links section

Through the frequently asked questions

Through the graphic links

Did you find what you were looking for today? PLEASE TICK ONE BOX ONLY

Yes, completely

Yes, partly

No, not at all

Not looking for anything in particular

	If partly or no, please tell us what you were looking for:

How easy was it to find the information you wanted? PLEASE TICK ONE BOX ONLY

Easy

It took a while to find

I didn't find the information

	Do you have any comments or suggestions on these areas:

Q10

How useful would you find the following? PLEASE TICK ALL THAT APPLY

Audio information (the choice to be able to hear information via audio feeds as an alternative/addition to reading information)

Video information (the choice to be able to see information via video feeds as an alternative/addition to reading information)

Web casts on particular topics

RSS News feeds from this website about the county council

Being able to sign up to receive SMS text updates on particular topics

Q11

	Please tell us why this will be of use to you?

Q12

Overall, how satisfied are you with your visit today? PLEASE TICK ONE BOX ONLY

Very satisfied

Fairly satisfied

Neither

Fairly dissatisfied

Very dissatisfied

Q13

	Please tell us why you chose this option:

Q14

How likely are you to return to this website in the future? PLEASE TICK ONE BOX ONLY

Very likely

Likely

Unlikely

Very unlikely

Not sure

Q15

	Do you have any suggestions or recommendation for improvements to our site or are there any items that you would like to see on the site?

About you

The next questions ask for some personal information that will help us to better understand about visitors to our site. However, completion is entirely optional.

Q16

Q17

Are you..? PLEASE TICK ONE BOX ONLY

Male

Female

Q18

Which of the following applies to you? PLEASE TICK ONE BOX ONLY

I live in Staffordshire

I work in Staffordshire

I work for the Council

I am planning to visit Staffordshire

I am planning to move to Staffordshire

I am a local councillor

I am looking for information on behalf of someone else

Q19

If your use of the internet is impeded by any of the following, please indicate how? PLEASE TICK ONE BOX ONLY

Visual Impairment

Mobility difficulties

Cognitive of learning disabilities

None of these

Prefer not to say

Q20

	Please comment on any problems encountered above.

Q21

	Please add any more comments / suggestions about our website but note that we cannot reply directly to any comments / suggestions that you make.

You have now reached the end of the survey. Thank you for your participation.
Please note all data will be treated in the strictest of confidence.

Q22

If you would like to be entered into the free prize draw, please tick the box below and include your contact details so we can get in touch with the winners.
All contact details will be kept confidential and used only for the purpose of contacting the prize draw winners.

I would like to be entered into the free prize draw

	Name:

	Address

	Telephone Number

http://www.snapsurveys.com/