Health and Social Care Consultation

All survey responses will be treated confidentially

We need to know your views on radical proposals to transform the way concerns about health and social care are handled. Health and social care services include services which you may have accessed through your GP, dentist or hospital and we are keen to hear what you think by completing the questions below. Your feedback is important to us and we promise to listen to all of the comments and ideas received.

If you require a hard copy of the survey or if you would like the survey in another language or format e.g. large text, please contact (01785) 276820 or email: healthandsocialcareconsultation@staffordshire.gov.uk.

The deadline for all survey responses is Monday 16 January 2012.

Your views on health and social care services

Receiving high quality health and social care services is important to everyone in Staffordshire.  
1.
  Which ONE of the following statements do you most agree with? (Please click on ONE box only)
2.
  How far do you agree or disagree with the following statements? (Please click on all that apply)
 
 
I can have a say over health and social care services that affect me
 
 
I know where to find out information about health and social care
 
 
I am aware where to go to give feedback on a health or social care service used
 
 
I know how to make a complaint or raise a serious issue about a health or social care service
 
3.
  How important or unimportant do you think it is that patients and users can have a say on the services they receive? (Please click on ONE box only)
 
 
 
4.
  What types of health and social issues would you like to share your views on? (Please click on all that apply)
 
 
 
 
5.
  How do you a) currently find out information and b) how would you prefer to find out information about health and social care services in your local area? (Please click on all that apply)
 
 
Local media (newspapers, television, radio)
 
NHS / County Council websites
 
Resident newsletters
 
Staffordshire Cares/ Purple Pages web area
 
Direct contact with Health or Social Care services
 
Posters/leaflets
 
Your GP
 
Staffordshire LINk
 
Libraries
 
Word of mouth
 
'Other' (please state)
 
6.
  How useful would it be to have one independent organisation help and support you in finding your way to the right health or social care service? (Please click on ONE box only)
 
 
 
7.
  Would any of the below prevent you from giving feedback on a health and social care service you have received? (Please click on all that apply)
 
 
 
 
8.
  If you wanted to give positive or negative feedback on a health or social care service, where would you prefer it to go? (Please click on all that apply)
 
 
The organisation delivering the service to you
 
An organisation independent of health and social care
 
9.
  Where do you think complaints about health and social care services should be dealt with? (Please click on ONE box only)
 
10.
  How interested would you be in seeing published information on public feedback about health and social care services? (Please click on ONE box only)
 
 
 
 
   
11.
  Currently, feedback on health and social care services is held by a number of different organisations.  Do you think health and social care organisations could have a better understanding of the issues if all public feedback was shared between the relevant organisations? (Please click on ONE box only)
 
 
12.
 

About you

To help us understand all of the views received we would value the following optional details.  You do not have to complete this section, but it would be very helpful if you did as the information will help us make sure we reach as many people as possible.  

Your age
 
 
 
 
Your gender
 
 
   
Your ethnicity
 
 
 
 
   
 
Are you submitting your views as...(Please click on all that apply)
 
 
 
 
 
 
   
 
Do you consider yourself to have a disability or long term illness? (Long term means anything that has affected you, or is likely to affect you, over a period of time).
 
 
   

Your contact details

Please tell us your personal details. Any details you choose to share with us will be treated confidentially.  

   
Would you be willing to be contacted again about similar consultations?

Thank you for sharing your views. It is the intention of the project team to publish a summary of the results received. All views must be received by Monday 16 January 2012.    

The information that you provide as a response to this consultation will be processed in accordance with the Data protection Act 1998. All responses will be treated confidentially.

Please click on submit to return your views to us