Customer Satisfaction Survey
1.
  How satisfied were you with the speed your call was answered?
 
 
 
 
2.
  Please tell us which number you used to contact us?
 
 
 
 
3.
  How satisfied were you with the helpfulness of the person answering your call?
 
 
 
 
4.
  If you contacted us by a method other than by telephone, how satisfied were you with the speed of response.
 
 
 
 
5.
  If your contact resulted in a repair being carried out e.g. pothole, how satisfied were you with the speed of the repair?
 
 
 
 
6.
 
7.
  If your contact resulted in a repair being carried out, how satisfied were you with the quality of the repair?
 
 
 
 
8.
  How satisfied were you with the time taken to resolve the reason for you contacting us?
 
 
 
 
9.
  Overall how satisfied were you with the service provided?
 
 
 
 
10.
  How satisfied were you with the ease of contacting us about a highway matter?
 
 
 
 
11.
  If your contact was a general enquiry or request for a service, how satisfied were you with the service provided e.g. request for traffic calming or access crossing?
 
 
 
 
   
12.
 
The information gathered from this questionnaire will be used solely for the purposes of improving the way we deliver our highway services. None of the information you give will be passed on to any third parties, thank you for completing this questionnaire.