Superfast Broadband in Staffordshire
We are keen to ensure everyone has access to high quality broadband speeds across Staffordshire. Even if you don’t use the internet at the moment we want to know what is holding you back.
We will use this information to lobby for faster broadband for residents and businesses across Staffordshire.
All your responses are completely confidential. The data will be used anonymously and is being collected solely to understand current provision and potential demand in order to improve infrastructure. The reports and results we create do not give out any details about individuals and we do not pass or sell on details to any third parties.
Please complete this form to tell us about your internet connection.
The survey closes on 31 December 2011.
About You
To enable us to map which telephone exchange you are connected to please tell us your postcode and telephone number.
1.
What is your full postcode?
2.
What is your telephone number?
3.
Are you responding as:
A resident
A business
4.
Please think of all the people in your household who need the internet. Please indicate what effect (if any) faster broadband would have on your internet usage (please select one option per section)
Email
Would have no effect - I would not want to use this service
Would have no effect - as my current speed is adequate
Would allow me to use more easily
Would allow me to use more effectively for the first time
For education (e.g. school or college work)
Would have no effect - I would not want to use this service
Would have no effect - as my current speed is adequate
Would allow me to use more easily
Would allow me to use more effectively for the first time
For more than one person to be online at the same time
Would have no effect - I would not want to use this service
Would have no effect - as my current speed is adequate
Would allow me to use more easily
Would allow me to use more effectively for the first time
To access public services
Would have no effect - I would not want to use this service
Would have no effect - as my current speed is adequate
Would allow me to use more easily
Would allow me to use more effectively for the first time
To browse the web
Would have no effect - I would not want to use this service
Would have no effect - as my current speed is adequate
Would allow me to use more easily
Would allow me to use more effectively for the first time
To set up my own business
Would have no effect - I would not want to use this service
Would have no effect - as my current speed is adequate
Would allow me to use more easily
Would allow me to use more effectively for the first time
To work from home
Would have no effect - I would not want to use this service
Would have no effect - as my current speed is adequate
Would allow me to use more easily
Would allow me to use more effectively for the first time
Social networking (e.g. facebook)
Would have no effect - I would not want to use this service
Would have no effect - as my current speed is adequate
Would allow me to use more easily
Would allow me to use more effectively for the first time
Online gaming (e.g. Xbox)
Would have no effect - I would not want to use this service
Would have no effect - as my current speed is adequate
Would allow me to use more easily
Would allow me to use more effectively for the first time
Online selling
Would have no effect - I would not want to use this service
Would have no effect - as my current speed is adequate
Would allow me to use more easily
Would allow me to use more effectively for the first time
Online TV (e.g. BBC iplayer)
Would have no effect - I would not want to use this service
Would have no effect - as my current speed is adequate
Would allow me to use more easily
Would allow me to use more effectively for the first time
Online shopping (e.g. groceries)
Would have no effect - I would not want to use this service
Would have no effect - as my current speed is adequate
Would allow me to use more easily
Would allow me to use more effectively for the first time
Other (please state)
5.
Please indicate what effect (if any) faster broadband would have on your business internet usage (please select one option per section)
Business support
Would have no effect - I would not want to use this service
Would have no effect - as my current speed is adequate
Would allow me to use more easily
Would allow me to use more effectively for the first time
Business website
Would have no effect - I would not want to use this service
Would have no effect - as my current speed is adequate
Would allow me to use more easily
Would allow me to use more effectively for the first time
Collaborative working
Would have no effect - I would not want to use this service
Would have no effect - as my current speed is adequate
Would allow me to use more easily
Would allow me to use more effectively for the first time
Customer service
Would have no effect - I would not want to use this service
Would have no effect - as my current speed is adequate
Would allow me to use more easily
Would allow me to use more effectively for the first time
Data transfer
Would have no effect - I would not want to use this service
Would have no effect - as my current speed is adequate
Would allow me to use more easily
Would allow me to use more effectively for the first time
E-learning and training
Would have no effect - I would not want to use this service
Would have no effect - as my current speed is adequate
Would allow me to use more easily
Would allow me to use more effectively for the first time
Email
Would have no effect - I would not want to use this service
Would have no effect - as my current speed is adequate
Would allow me to use more easily
Would allow me to use more effectively for the first time
Marketing and sales
Would have no effect - I would not want to use this service
Would have no effect - as my current speed is adequate
Would allow me to use more easily
Would allow me to use more effectively for the first time
Networking
Would have no effect - I would not want to use this service
Would have no effect - as my current speed is adequate
Would allow me to use more easily
Would allow me to use more effectively for the first time
Order tracking
Would have no effect - I would not want to use this service
Would have no effect - as my current speed is adequate
Would allow me to use more easily
Would allow me to use more effectively for the first time
Purchasing
Would have no effect - I would not want to use this service
Would have no effect - as my current speed is adequate
Would allow me to use more easily
Would allow me to use more effectively for the first time
Recruitment
Would have no effect - I would not want to use this service
Would have no effect - as my current speed is adequate
Would allow me to use more easily
Would allow me to use more effectively for the first time
Regulatory (e.g. tax returns)
Would have no effect - I would not want to use this service
Would have no effect - as my current speed is adequate
Would allow me to use more easily
Would allow me to use more effectively for the first time
Remote and flexible working
Would have no effect - I would not want to use this service
Would have no effect - as my current speed is adequate
Would allow me to use more easily
Would allow me to use more effectively for the first time
Research
Would have no effect - I would not want to use this service
Would have no effect - as my current speed is adequate
Would allow me to use more easily
Would allow me to use more effectively for the first time
Technical applications
Would have no effect - I would not want to use this service
Would have no effect - as my current speed is adequate
Would allow me to use more easily
Would allow me to use more effectively for the first time
Transaction processing
Would have no effect - I would not want to use this service
Would have no effect - as my current speed is adequate
Would allow me to use more easily
Would allow me to use more effectively for the first time
Video communications/conferencing
Would have no effect - I would not want to use this service
Would have no effect - as my current speed is adequate
Would allow me to use more easily
Would allow me to use more effectively for the first time
Voice communications (VoIP)
Would have no effect - I would not want to use this service
Would have no effect - as my current speed is adequate
Would allow me to use more easily
Would allow me to use more effectively for the first time
Other (please state)
About your internet provision
6.
Do you currently have internet provision?
Yes
No
7.
Who is your internet service provider?
AOL
BE
BT
Orange
Plusnet
Sky
TalkTalk
Tesco
Virgin media
Other (please state)
8.
What internet package do you have? (for example, BT Total Broadband 20mb, or Virgin Media L) (please state)
9.
What type of broadband service do you have?
ADSL broadband (delivered through your telephone line - for example, BT)
Cable broadband (delivered through your television cable, for example, Virgin media)
Dial up connection
Mobile phone
Other (please state)
10.
How do you connect to the Internet?
WiFi (i.e. using a wireless router)
Through a wire plugged into my computer/laptop
11.
What is your current internet connection speed?
To find out your current internet connection, connect to the internet in your usual way and go to
www.broadbandspeedchecker.co.uk
and press the ‘Start Speed Test’ button.
Downloads speed (kbps)
Upload speed (kbps)
12.
What day did you run the test?
Monday-Friday
Weekend
13.
What time did you run the test?
Morning
Afternoon
Evening
14.
If you ticked no, please tell us why you do not have internet provision at the moment (please tick all that apply)
Cost of internet subscription
Do not need it
Do not know how to get it
Lack of computer equipment
Poor or non-existent coverage in my area
Other (please state)
The following section asks about your internet needs. While you do not have the internet at the moment we would like you to answer the following questions to help us understand the demand for faster broadband across Staffordshire.
About your internet needs
15.
Do you want faster speeds from your internet connection?
Yes
No
16.
What internet connection speed would you like to obtain?
Speeds in the ‘standard’ broadband range (2-19mbps)
Speeds in the ‘superfast’ broadband range (20 mbps+)
17.
What (if anything) have you done to try to obtain faster broadband? For example, you could have lobbied your internet service provider, or set up a community to group to explore the options for your community (please state)
18.
Would you be willing to pay more for an improved internet connection?
Yes
No
19.
Would you be willing to sign up to take part in a follow up consultation?
Yes
No
If yes please provide your details:
20.
Name:
21.
Address:
22.
Email:
23.
Telephone Number:
Section 2: Equality and Diversity
24.
Your age - are you:
Under 18
18-30
31-49
50-64
65+
25.
Your gender - are you:
Male
Female
26.
I would describe my ethnic origin as:
White-British
White-Irish
White-Any other white background
Mixed-White and Black Caribbean
Mixed-White and Black African
Mixed-White and Asian
Mixed-Any other Mixed background
Black or Black British - Caribbean
Black or Black British - African
Black or Black British - any other Black background
Asian or Asian British - Indian
Asian or Asian British - Bangladeshi
Asian or Asian British - Pakistani
Asian or Asian British - Any other Asian background
Chinese
Other Ethnic group, please state:
27.
Do you consider yourself to have a disability?
Yes
No
28.
If you consider yourself to be disabled, please specify:
Communication
Mobility
Hearing
Physical
Learning
Visual
Mental Health
Other, please give further details if you wish:
29.
Please give further details if you wish:
Thank you for completing this form. All feedback must be received by us by no later than 31 December 2011.
If you have completed a paper copy of this form please return to: Wendy Tompson, Policy and Performance, Wedgwood Building, Tipping Street, Stafford, ST16 2DH.
http://www.snapsurveys.com/
