Frequently Asked Questions

Answer:

Joining a library is easy and free!  Join online| or visit any Staffordshire Library| where you simply need to give us your name and postcode.

You do not need proof of your identity to join, you just need to know your postcode. If you don't know your postcode, you can still borrow some items and we'll post your library card to you.

Answer:

You need a library PIN (Personal Identification Number) to:

  • use your library account online (renew, reserve, etc) 
  • renew your books using the free 24 hour telephone renewal line on 0845 330 0740.
  • use library computers  

How to get a PIN

If you have already signed and returned an Internet Access Registration Form:

We can tell you your PIN by telephone or email. You'll need to give us:

  • Your library membership number
  • Your date of birth
  • A third piece of information so that we can verify your details. (Your postcode for example.)

If you haven't already signed and returned an Internet Access Registration Form:

  • You will need to read the Internet Access Conditions of Use and sign an Internet Access Registration Form.  Take a look at the PDF Document Conditions of Use and sign the registration form (PDF, 576kb).
  • Return the signed form to whichever Staffordshire Library is most convenient for you: 
    - in person
    - by post
    - by email: you need to sign it, scan it in and send the scanned copy.
  • If you are under 16 a parent or carer will need to sign the Internet Access Registration Form.
  • You can find the postal and email address of your nearest library by looking at our list of libraries.

 

Answer:
It doesn't cost anything to join or to borrow books. If your books are late back or you want to use some other services there may be charges - check our fees and charges| page for more detail. Go to the Join pages to find out more|.
Answer:
Yes, no one is too young or too old to join a library. There are lots of books and activities for all children and babies too.
Answer:
Look at our list of libraries| for addresses, opening hours and contact details.
Answer:

Libraries in Staffordshire are closed on Bank Holidays and will be closed on the following dates:

Public Holidays

2013

New Year's Day

Tuesday 1 January

Good Friday

Friday 29 March

Easter Day

Sunday 31 March

Easter Monday

Monday 1 April

Early May Bank Holiday

Monday 6 May

Spring Bank Holiday

Monday 27 May

Summer Bank Holiday

Monday 26 August

Christmas Opening Times

  • Libraries will close at 1pm on Tuesday 24 December
  • Libraries will be closed on Wednesday 25 and Thursday 26 December
  • Libraries will open at their usual time, and close at 5.00 pm, or at normal closing time if earlier than 5.00 pm, on Friday 27, Monday 30 and Tuesday 31 December
  • Libraries will open and close at their usual time on Saturday 28 and Sunday 29 December

New Year’s Day

Wednesday 1 January 2014



Answer:

From Your Library you can borrow:

  • Children's books
  • Adults books
  • Talking books
  • Large print books
  • CDs
  • DVDs
  • Language courses
  • Drama sets
  • Music scores

 

Answer:

You can keep most books for three weeks. In some libraries, there are Quick Read collections which can be borrowed for one week so that as many people as possible have a chance to borrow them.

You can borrow CDs and DVDs for one week.

 

Answer:

Unless someone else has asked for them, you can renew books by:

Answer:
You can borrow the number of books that suits you - you might want to take a few more if you are going on holiday for example.
Answer:
Yes - you can search for library items using our online catalogue|.
Answer:

Yes, Your Library| has computers with internet access that you can use for free.  We recommend that you book some time on a computer to make sure there's one available for you when you visit.

Visit our Computer Access| page for more information.

Answer:

Please tell Your Library| immediately because you are responsible for all items borrowed on your card and for any access to the internet made using your card.

We can then cancel lost or stolen cards and issue you with a new one. There may be a small charge for your replacement card.

Answer:
If you cannot visit Your Library|, then we could visit you at home as part of our Home Reader Service|.
Answer:
Library items are selected in line with our PDF DocumentStock Policy| (129Kb)
Answer:
You can download a copy of the Adobe PDF logolibrary bye-laws| (57Kb).
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