About the Archive Service
Head of Service: Joanna Terry - Tel: 01785 278380
The role of the Staffordshire and Stoke on Trent Archive Service is to locate, collect and preserve archives relating to past and present life in Staffordshire and Stoke on Trent and to make them available to the people of Staffordshire and its visitors.
The Archive Service is administered under a Joint Agreement for Archive Services and is jointly funded by Staffordshire County Council and Stoke on Trent City Council. It is accountable to the Staffordshire and Stoke on Trent Joint Archives Committee, made up of elected members of the two local Authorities, and is run according to a range of Plans, Policies and Strategies| approved by the Committee.
The Archive Service is part of the Directorate of Communities and Culture within Staffordshire County Council and the Directorate of Adult Health and Community Services in Stoke on Trent City Council.
Our Record Offices
There are three record offices which form the Staffordshire and Stoke on Trent Archive Service :
We also have family and local history sources available for Burton at Burton Family and Local History Centre| in Burton Library.
The William Salt Library|, Stafford is run closely with the Archive Service.
Our Standards of Service
In 2010 the Archive Service was achieved the Customer Service Excellence standard, administered by the Cabinet Office. The Archive Service previously had Charter Mark status, awarded for excellence in public service. We first achieved this in 1998 and our Charter Mark was successfully renewed in 2001, 2004 and 2007. The overriding purpose of working to both Customer Service Excellence and its predecessor, the Charter Mark Standard, is to ensure a very high quality of service and continuous improvement in service delivery. We publish our standards in The Archive Service and You and we provide details of how we performed against these standards annually in
Our Performance|.
Having Your Say
What you think of our service is very important to us. We need to know if we are getting things right. We carry out user consultation| in various forms to find out your views about how the Service can improve and we welcome comments about the Service. We use this information when drawing up our plans for the future.
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