User Consultation

Your views matter to us.  In order to plan for a constantly improving service for our customers we need to know what you think of our services, whether onsite or online.

We use a number of different methods to find out what you think, including :

• taking part in regular national surveys of the customers who come through our doors
• occasional highly-focussed surveys concerning specific aspects of our service, such as our research services
• consultation group meetings
• the compliments, complaints and comments that you give on our customer comment forms

We use your views to help plan improvements to services that can be achieved within the resources available to us.

Public Services Quality Group Survey of Visitors to British Archives

The most recent survey took place in November 2007.  When the results have been published nationally we will post our own results on this webpage.

The previous survey took place in February 2006.  See the results.

Archive Service Consultation Group

Please follow the links below to see the minutes of meetings :

Minutes of Meeting 29 June 2008

Minutes of Meeting 10 October 2007

If you would like to participate in highly-focussed postal or email surveys in the future please email tim.groom@staffordshire.gov.uk.

Last Modified: 31/07/2008 09:00:09
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