Archive Service - Performance in 2005/2006
Public Service Statistics - Financial Year 2005 /2006
|
|
Stafford
|
Lichfield
|
Stoke
|
Burton
|
Total
|
|
Total number of individual visits
|
9,409
|
3,885
|
7,947
|
990
|
22, 231
|
|
Total number of new registrations
|
1,620
|
473
|
286
|
N/A
|
2,379
|
|
and renewed registrations
|
385
|
133
|
166
|
|
684
|
|
|
|
|
|
|
|
Total number of documents produced
|
12,726
|
10,517
|
1,286
|
N/A
|
24,529
|
|
|
|
|
|
|
|
Total number of Ordnance Survey maps produced
|
2,876
|
Not applicable
|
see below
|
136
|
3,012
|
|
|
|
|
|
|
|
Total number of local studies items including maps produced
|
Not applicable
|
Not applicable
|
3,826
|
1,316
|
5,142
|
|
|
|
|
|
|
|
Total number of microfilms/ fiches consulted
|
41,485
|
6,506
|
28,640
|
1,901
|
78,532
|
|
|
|
|
|
|
|
Total number of postal enquiries
|
1,094
|
140
|
124
|
N/A
|
1,351
|
|
|
|
|
|
|
|
Total number of email enquiries
|
1,854
|
703
|
552
|
N/A
|
3,105
|
|
|
|
|
|
|
|
Total number of telephone enquiries
|
9,572
|
3,292
|
6,087
|
Not recorded
|
18,951
|
|
|
|
|
|
|
|
Total number of photocopies/ microprints supplied
|
6,045
|
8,894
|
732
|
N/A
|
15,671
|
|
and total number of orders
|
967
|
903
|
157
|
|
2,027
|
|
|
|
|
|
|
|
Total number of self-service microprints
|
3,440
|
Not applicable
|
3,183
|
N/A
|
6,623
|
|
|
|
|
|
|
|
Total hours of research for the public
|
528.5
|
191
|
62
|
N/A
|
781.5
|
|
and total number of orders
|
287
|
218
|
46
|
|
551
|
|
|
|
|
|
|
|
Total number of duplicate fiche supplied
|
1,911
|
Not applicable
|
Not applicable
|
N/A
|
1,911
|
|
and total number of orders
|
53
|
Not applicable
|
Not applicable
|
|
53
|
|
|
|
|
|
|
|
Total number of webpage hits
|
Not applicable
|
Not applicable
|
Not applicable
|
N/A
|
377,697
|
|
Total number of visitor sessions to online catalogue
|
Not applicable
|
Not applicable
|
Not applicable
|
N/A
|
32,193
|
|
Total number of page views on Staffordshire Places website
|
Not applicable
|
Not applicable
|
Not applicable
|
N/A
|
21,198
|
|
Total number of visitor sessions on Staffordshire Views website
|
Not applicable
|
Not applicable
|
Not applicable
|
N/A
|
33,275
|
|
Total number of visitor sessions to Ancestry.com
|
Not available
|
Not available
|
6,063
|
N/A
|
6,063
|
|
Total number of page views on Ancestry.com
|
Not available
|
Not available
|
81,345
|
N/A
|
81,345
|
|
Total number of individual visits to Learning and Archive Resource Centre for events
|
1,161 (383)
|
Not applicable
|
Not applicable
|
N/A
|
1,161
|
Performance Monitoring against Charter Targets- Financial Year 2005 /2006 (2004/2005 in brackets)
|
|
|
Stafford
|
Lichfield
|
Stoke
|
Burton
|
|
Postal / email enquiries (simple)
|
Reply within 5 working days
|
100%
|
96%
|
97%
|
N/A
|
|
|
|
|
|
|
|
|
Postal / email enquiries (complex)
|
Reply within 20 working days
|
100%
|
100%
|
99.7%
|
N/A
|
|
|
|
|
|
|
|
|
Photocopy orders
|
Reply within 8 working days at Stafford
Reply within 12 working days at Lichfield
|
87%
|
92%
|
100%
|
N/A
|
|
|
(10 days from October 2004)
|
|
|
|
|
|
Document production
|
Within 20 mins.
|
92%
|
93.9%
|
100%
|
N/A
|
|
|
|
|
|
|
|
|
Accession receipts
|
Sent out within 12 days
|
100%
|
100%
|
33%
|
N/A
|
Customer satisfaction - taken from PSQG (Public Services Quality Group) Survey 2006
|
|
Archive Service
|
|
Percentage of users expressing satisfaction (very good/good) with overall services
|
97.4%
|
Archive Service Budget 2005/2006
In 2005/2006 the budget for the whole of the Archive Service (Staffordshire Record Office, Lichfield Record Office and Stoke on Trent City Archives and the William Salt Library was £1,179,473.
This broke down as follows:
|
Staffing
|
788,300
|
|
Training
|
4,400
|
|
Supplies and services
|
69,382
|
|
Premises
|
264,940
|
|
Computer costs
|
59,500
|
|
Transport
|
3,149
|
We achieved income targets of £54,000. We achieved an underspend of £42,978. This was largely due to savings arising from two periods of maternity leave, other vacancy savings and a reduction in anticipated IT costs.
Archive Service Performance in 2005/2006 (PDF format)||||
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