Services for Distance Users
Many people are unable to visit us in person and we deal with many enquiries about archives by post, email and telephone. We also offer a research service and a range of document copying services.
Enquiries
Email enquiries received: 3,874 (4,008)
Postal enquiries received: 612 (873)
Telephone enquiries: 13,400 (14,984)
Our Charter Standard for Answering Enquiries
Our standard is to answer 95% of written/email enquiries received within five working days of receipt. This is how we did:
Staffordshire Record Office: 100% (2,673 enquiries)
Lichfield Record Office: 100% (1,045 enquiries)
Stoke on Trent City Archives; 97% (615 enquiries)
Research Services
Total number of hours of research carried out: 475 (628)
Total number of orders received: 386 (678)
We do not publish a standard for carrying out research because of the variable nature of the orders received.
Copying Services
Number of copying orders received (photocopies/digital/microform images): 1,744 (1,689)
Photocopies/scanned images/microform copies supplied: 11,557 (11,074)
Number of self-service microform copies: 7,779 (7,437)
Our Charter Standards for Supplying Copies
This is how we did:
Staffordshire Record Office: standard 95% within 8 working days: 100%
Lichfield Record Office: standard 95% within 10 working days: 100%
Stoke on Trent City Archives: standard 95% within 6 working days: 100%
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