Performance Management Framework
As part of World Class Commissioning (WCC), Substance Misuse Commissioning Team (SMCT) is expected to effectively manage systems and work in partnership with providers to ensure contract compliance and continuous improvements in quality and outcomes.
The SMCT has, therefore, adopted a performance management approach to commissioned services in order to improve the ability to analyse the current state of systems and services, make informed judgement on the relative position or progress of the priorities, services and responsibilities, and inform decisions and developments and thereby helping to improve achievements.
In the field of substance misuse services, performance management is the method or process to ensure services are conforming to required clinical and non-clinical practice guidelines, contractual obligations, service specification, objectives and agreed standards of quality; and therefore, providing improved access to treatment, quality of treatment and achievement of goals and outcomes for each service user.
The key objectives of performance management for the SMCT are:
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To regularly report to the Staffordshire Alcohol and Drugs Strategic Partnership Board (ADSPB) to enable the scrutiny and overview function of the group.
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To facilitate the Management Team's role of monitoring progress and identifying appropriate corrective action.
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To robustly manage risk associated with the commissioning, procurement and implementation for drug and alcohol related service provisions.
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To inform the strategic priorities for funding, service development and market shaping.
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To embed a culture of continuously improving performance and value for money.
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To influence the workforce development agenda.
A Performance Management Framework will enable the SMCT to better discharge these objectives. The SMCT Performance Management Framework comprising of and taking into account the following components sets out a new approach to tackling underperformance through early identification of issues and supporting improvements:
Performance Indicators & Monitoring
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Quality Assessment Framework
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Mystery Shopping
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Spot Checking
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Case Studies
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Service User Feedback
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Stakeholder and Peer Reviews
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Bench Marking
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VFM Assessment
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Contract Monitoring
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Service Provider League table
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Underperformance Improvement Plans
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De-commissioning
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Service Reviews
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