Staffordshire County Council is a well-run council that is constantly looking for better ways to give residents quality and value for money services.
We’ve recently been looking at how we can better support disabled people.
In speaking with children and adults with physical and learning disabilities, their families and carers, we have built a clear picture of how we could improve the way we support you.
You told us that:
You want to have real choice and control over the help you get
You want your family to be involved in deciding what help you get
You want to feel safe and free from abuse, harassment and crime
You want help to lead a full and healthy life, learn new things, make friends and be included in your community
You want to have access to the same life chances as everyone else.
We’ve taken your feedback and have used it as the foundation for designing a new and improved service for disabled people.
We’ve called this new service Independent Futures.
Proposals for the new Independent Futures service went to the county council’s Cabinet meeting on 20 February 2013 so that elected Members could consider and discuss them. You can read the Cabinet papers and watch a webcast of the discussion online.
At this meeting, it was agreed that the new Independent Futures service should be up and running from 1 April 2013.
At this point, we’ll have a team of people with specific roles in the Independent Futures Service, but to start with, they won’t be working any differently and you won’t notice any difference in the help and support you get. We’re planning to make changes in a steady, phased way so that we can fully support you to understand exactly what the new service means for you.
What does Independent Futures mean for you?
Our new Independent Futures service will help disabled people achieve an independent, active and enjoyable life for as long as possible.
If you need support:
One consistent key worker will work with you and your family to identify your needs and tailor help and support to suit you.
It won’t matter what age you are as Independent Futures will create one seamless service that will stay with you for life.
The support you’ll get will look across all areas of life, from health through to housing and education, and will take into account your wishes and ambitions as much as possible.
Where to get more information
There’s an easy to read version of this information in the letter below.
Letter to service users regarding Independent Futures (including easy to read version) (1.1 MB)
If you currently use disability services, your Key Worker or Social Worker will speak to you about Independent Futures and will make sure you understand how the way we support you will change and improve over the next eighteen months.
In the meantime we’ve also put a host of frequently asked questions online.
Alternatively, if you’d like to get in touch, you can call the county council’s Customer Contact Centre on 0300 111 8000 or email email@example.com with your questions.