Comments, Complaints and Compliments
Your views about the Families First Service| (the county council service that supports children, young people and families in Staffordshire).
Staffordshire County Council welcomes feedback from you. It's your feedback that helps us to improve the way we do things.
Comments - we welcome your suggestions and ideas about our service
Complaints - we want to provide a good quality service and if you feel that things have gone wrong we need to know, so that we can try to put them right
Compliments - tell us when you think we have done something well, because this also helps us to deliver a better service
How to contact us
You can give us your feedback using the following methods
Email - cll.complaints.team@staffordshire.gov.uk|
Telephone - If you would like to speak to someone about your complaint, you can contact us on these numbers
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Monday - Thursday
01785 278601 (8.30am - 5.00pm)
0300 111 3000 (5.00pm - 8.00pm)
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Friday
01785 278601 (8.30am - 4.30pm)
0300 111 3000 (4.30pm - 8.00pm)
Children's Freephone Number - 0800 0837014. This is available Monday to Thursday 8.30am - 5.00pm and Friday 8.30am - 4.30pm.
Text - You can use our text service by texting 'STAFFS COMP', plus your comment to 60003 (standard text messaging charges will apply)
On-line Feedback Form - You can also contact us by completing Staffordshire County Councils Customer Feedback Form|. Complete the fields and send your feedback directly to Staffordshire County Council by clicking the submit button.
Please remember, that if there is very serious problem and you fear that a child or young person is suffering harm or is at risk of suffering harm, you should contact the First Response Service immediately.|
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