Glossary of Terms
Listed are some of the terms you will hear frequently used when we are talking about Personalisation:
Actual Budget - This is the actual cost of the package of support described in an individual’s Support Plan.
Assessment of Need - Used to identify an individual’s social care and support needs and their eligibility for care and support through use of the council’s “Prioritising need – Eligibility for Adult Social Care” policy.
Brokerage - Brokerage is the process by which the support required for a person is commissioned. It is the process that assists the person to decide how they are going to put their Support Plan into action and how they are going to ensure their outcomes are being met. Brokerage takes place after the Support Plan has been agreed and when services need to be put in place. Brokers will source and negotiate with service providers to secure the most appropriate and effective provision as determined in the Support Plan in a manner chosen by the individual.
Carer - A person providing care who is not employed to do so by an agency or organisation. A carer is often a relative or friend looking after someone at home who is frail or ill; the carer can be of any age.
Community care - Care or support provided by adult social care services and/or the NHS to assist people in their day-to-day living.
Community Care Assessment (CCA) - The Community Care Assessment enables the local authority to find out the level of a person's support needs and to identify the level of support required to meet those needs. Under the NHS and Community Care Act 1990 local authorities have a duty to carry out assessments for people it believes to be in need of support.
Direct Payments - Direct payments are a means of deploying resources to individuals following an assessment of their needs. They are a means by which cash can be paid to an individual in the community. A Direct Payment can be paid as a regular ongoing payment or as a one off payment, or a combination of both. The payments give recipients the means of controlling their own care and support at home, allowing more choice and flexibility.
Domiciliary Care - Services provided to people at home to assist them in living independently within the community, for example, meals on wheels, community nursing and home helps.
Eligibility Criteria - The rationale for decisions made by councils on whether to offer a person social care funding or services. Councils have to follow the Fair Access to Care Services guidance. The criteria is set in terms of low, moderate, substantial and critical. As detailed in the Prioritising need – Eligibility for Adult Social Care policy, at present Staffordshire provides support for people who are assessed as having substantial or critical need.
FACE: This is the company that Staffordshire have bought it’s suite of social care assessment paperwork from. Assessments may be called ‘Face Assessments’ by your assessing practitioner.
Fairer Charging for Care Services - Department of Health guidance for councils on how to design reasonable and fair charging policies for any non-residential services which seeks to ensure greater consistency in charging policies across the country (see Financial Assessment).
Financial Assessment - An assessment of an individual’s finances to identify how much they will be expected to contribute to the cost of their care and support services.
Home Care - Care and support provided in an individual’s home, normally of a personal nature. Can be arranged by Adult Social Care following an Assessment of Need, or can be arranged privately by the individual themselves, or someone acting for them.
Independent sector - An umbrella term for all non-statutory organisations delivering public care, including a wide range of private companies and voluntary organisations.
Indicative Budget - The amount of money awarded to your individual set of needs following your assessment.
Joint Commissioning - The process in which two or more organisations act together to co-ordinate the commissioning of services. In Staffordshire, this function is undertaken by the Joint Commissioning Unit for Staffordshire County Council, South Staffordshire PCT and NHS North Staffordshire.
Managed Budget - Describes where an individual has chosen to have directly provided services to help meet their outcomes. These are services which are provided or arranged for them by Staffordshire County Council. The council manages the financial allocation within the individual’s Personal Budget.
Outcome - The changes, benefits or other results that happen as a result of provision of social care and support. Outcomes can be very much related to the individual. A support planshould identify the outcomes that the individual wants to achieve.
Person Centered Planning - This puts people needing support at the centre of planning for their lives. It is based on listening to people to find out what is most important to them and what they want from their lives. The next step is to help people get those things.
Personal Budget - Personal budgets are part of a system of Self Directed Support whereby people are offered an allocation of resources, using this flexibly to decide how to meet their desired outcomes. It is a calculated amount of social care money available to an individual for them to meet their identified outcomes. The allocation of resources is available to an individual based on their identified level of need following an assessment through a Resource Allocation System.
Personalisation - Government led agenda to ensure that every person who received support, whether provided by statutory services or funded by themselves, will have choice and control over the shape of that support in all care settings.
Preventative Services - Preventative services offer advice, support and practical help so that individuals can continue to live their daily life as normal. The services help prevent people reaching crisis point and help prevent the deterioration of their health or situation.
Providers - Any person, group of people or organisation supplying goods or services. Providers may be in statutory or non-statutory sectors.
Re-ablement/Enablement Service - The Re-ablement/Enablement Service arranges for individuals to receive a service for a short period of time with the objective of trying to help people recover confidence and the ability to look after themselves. The aim is that at the end of this period they are going to be less dependent and need fewer adult social care services in the longer term.
Resource Allocation System (RAS) - The system by which money is allocated from available Adult Social Care funding, according to set criteria, to contribute to a person’s individual budget. The RAS works on the basis of a needs assessment questionnaire where a series of questions about an individual’s needs identifies a score which enables an indicative allowance to be identified to meet the individual’s support needs.
Risk Enablement - The government’s personalisation agenda is enabling people to manage their own risk through informed choice. These risks must have a positive end result and decisions to take these risks should be fully explored by all parties.
Self-Directed Support - Social Care support which individuals choose, organise and control to meet their needs in a way that suits them, using resources available to them to achieve what is important to them.
Support Package - A collective name for the service(s) a person can expect to receive following an Assessment of Need.
Support Plan - Developed by individuals to describe how they will use all the resources available to them to achieve what is important to them following completion of their Needs Assessment and Resource Allocation System (RAS).
Third Sector - Includes the full range of non-public, non-private organisations which are non-governmental and ‘value-driven’; that is, motivated by the desire to further social, environmental or cultural objectives rather than to make a profit.
User-led Organisation – An organisation where the customers have a clear voice in the management and business of the organisation.
Valuing People - Government policy on how services for people with learning disabilities can be improved so that they can lead as independent a life as possible.
Voluntary and Community Sector - A term referring to a number of registered charities as well as non-charitable non-profit organisations, associations, self-help groups and community groups, which operate on a nonprofit-making basis, to provide help and support to the group of people they exist to serve. They may be local or national and they may employ staff or depend entirely on volunteers.
Virtual Budget - This is where an individual’s allocated financial resource within their Personal Budget is held by the council on an individual’s behalf. The individual retains full control of how the money is spent (through the support plan).