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Consumer Advice and Protection

These pages will help you to find out more about how you can access a range of consumer information and about the work we do to advise and protect Staffordshire residents.

  

A government funded telephone and online service offering information and advice on consumer issues delivered in partnership with Local Authority Trading Standards Services. Advisers are trained in all aspects of  consumer rights and help people to take the best course of action when they have a consumer problem by giving legally correct advice.  

Tel: 08454 04 05 06

• Consumer Direct online form
• Consumer Direct useful contacts

The service operates from 09.00 - 17.00 Monday to Friday, excluding bank holidays.

Staffordshire Business Advice

Staffordshire County Council Trading Standards are responsible for enforcing a wide range of legislation relating to the supply and distribution of goods and services. To find out more about the work of the team and find out about the latest news please vist the Trading Standards| website. 

 

Buying a used car - know your consumer rights

Watch the following video on buying a second hand car.  A  video summary| (68kb) is also available.

Income tax refund scam

HM Revenue & Customs (HMRC) is warning taxpayers to be vigilant following reports that thieves are making phone calls pretending to be the taxman.

HMRC strongly advises customers to:

• Check the advice published at www.hmrc.gov.uk/security/index.htm to see if the email you have received is listed
• Forward suspicious emails to HMRC at phishing@hmrc.gsi.gov.uk and then delete it from your computer/mail account
• Do not click on websites, links contained in suspicious emails or open attachments
• Follow advice from www.getsafeonline.co.uk
• If you have reason to believe that you have been the victim of an email scam, report the matter to your bank/card issuer as soon as possible. If in doubt please check with HMRC at http://www.hmrc.gov.uk/security/fraud-attempts.htm

To view the full report on this scam please visit HMRC News|

 

Useful Links

The Citizens Advice Bureaux - Contact: 08444 111 444   

Citizen's Advice bureaux are able to advise on employment, housing, money, debt and small business matters. Their address can also be found in the telephone directory - www.citizensadvicestaffordshire.co.uk|

National Debt helpline - Contact Tel: 0808 808 4000

Office of Fair Trading - www.oft.gov.uk|

DEFRA - Department for the Environment, Food and Rural Affairs - www.defra.gov.uk|

Department of Trade and Industry - www.bis.gov.uk|

LACORS - Local Authorities Coordinators of Regulatory Services assists local authorities in the UK to improve the quality of trading standards and food enforcement  - www.lacors.com|

Invest Staffordshire & Stoke - Development agency providing information about locating a business in the county. www.investstaffordshire.co.uk|

North Staffordshire Chamber of Commerce - www.nscci.co.uk|